Returns & Exchanges

At Elite Tile, we want you to be completely satisfied with your home renovation projects. If your tile selection doesn't meet your expectations, we offer a 30-day return window for all unused and unopened merchandise.

Return Process

• 1.
  Initiate Your Request

  Log into your account or contact our customer service team within 30 days of delivery to request a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Shipment

  Carefully repack your tiles in their original packaging and secure them to a pallet if necessary to ensure they remain intact during transit.

• 3.
  Ship to Warehouse

  Affix the provided RMA label to the exterior of the box and ship the items back to our distribution center using a trackable carrier.

• 4.
  Quality Inspection & Refund

  Once our warehouse team verifies the items are in resalable condition, we will issue a refund to your original payment method, minus a standard restocking fee.